Effective Date: April 2025
At R10 LUXE, we are committed to delivering your premium fragrances with care, speed, and full transparency. Our goal is to provide a seamless shipping experience for all our customers across India.
📦 Order Processing Time
- All orders are Delivered within 5-7 business days (excluding weekends and public holidays).
- Orders placed after 2 PM IST will be processed on the next business day.
- During high-demand periods (festivals, launches, or promotions), order processing may take an additional 1–2 days, but we’ll always keep you informed via email or SMS.
🚚 Shipping Methods & Delivery Time
We partner with reliable and trusted courier services such as Delhivery, Blue Dart, DTDC, and India Post to ensure your order reaches you safely.
| Shipping Type | Delivery Time Estimate | Charges |
|---|---|---|
| Standard Shipping | 3–7 business days (Pan India) | ₹49 (Free on orders ₹699 and above) |
| Express Shipping | 1–3 business days (select cities) | ₹149 (Optional upgrade) |
Note: Delivery timelines may vary based on your pin code, weather conditions, or courier delays.
🌍 Serviceable Areas
- Currently, we ship to all serviceable pin codes in India.
- We are working on launching international shipping soon. Stay tuned for updates!
🧾 Order Confirmation & Tracking
- Once your order is successfully placed, you will receive an order confirmation email/SMS with a unique Order ID.
- Once shipped, we’ll send you a tracking link and courier partner name so you can follow your package in real time.
- If you haven’t received shipping updates within 48 hours of placing your order, please contact us at admin@r10luxe.com or +91 92261 76669.
🔐 Secure Packaging
All R10 LUXE perfumes are packed in premium, tamper-proof packaging to ensure your order arrives in perfect condition. If your package appears damaged or tampered with, please do not accept the delivery and report it immediately.
🕵️♂️ Delivery Issues
- If a delivery attempt fails due to incorrect address, unavailability, or refusal, the order may be returned to our warehouse. Re-delivery can be arranged with additional charges.
- If your order is marked as delivered but not received, report the issue within 24 hours for us to investigate with the courier.
📦 Multiple Shipments
In rare cases, if your order contains multiple products from different warehouses, we may ship them separately. You’ll receive individual tracking details for each package.
📮 Delayed Deliveries
While we always strive for timely delivery, there may be delays due to:
- Natural calamities
- Strikes or local lockdowns
- Courier restrictions
- Remote locations
In such cases, we will proactively update you and ensure your package is delivered as soon as possible.
❓ Need Help?
If you have any questions regarding shipping, please reach out to our support team:
📧 Email: admin@r10luxe.com
📞 Phone: +91 92261 76669
📍 Location: Mumbai, Maharashtra, India
